Using your Lyk card

How does my Lyk card work?

Can I use my Lyk card to shop online?

What currencies can my Lyk card hold?

How do I retrieve my PIN?

How do I change my PIN?

What if my Lyk card is declined in a shop?

Can I get cash back with my Lyk card?

When I use my card at a bar, restaurant,or petrol station, or for taxi, limousine, and telecommunication services transactions, how long are the funds reserved for and why?

How much more than the bill amount do I need to have on my Card for transactions at bars, restaurants and petrol stations?

I don’t have as much money available on the card as I thought. Why is this?

Should I use my card to reserve a hotel room, or as a deposit for car hire and cruises?

What if the cash machine asks for a six digit PIN?

What is pre-authorization?

What happens if I do not have sufficient funds available in the relevant currency to cover the value of the transaction plus the tolerance amount?

What happens if I do not have sufficient funds available in my total available on my card to cover the value of the transaction plus the tolerance amount?

My Account online area

What is 'My Account'?

How do I register my card in ‘My Account’?

How do I close my Lyk card?

I am not able to login to My Account

Support for using your card

What if my Lyk card is lost/stolen/damaged?

What do I do if I find an incorrect transaction on my card?

My card has been lost or stolen

I am not able to use my card

How can I contact Customer Services?

Multi-currency wallet

How can I check my balance and move money between currencies?

What currencies can my Lyk card hold?

Where can I use my Lyk card?

What if I’m offered the option to pay in GBP whilst I'm abroad?

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