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We’ll ensure there’s always someone there for you when you need it. Whether you’re looking for advice on how to set up your card or need to get hold of emergency cash, one of our dedicated customer service team is on hand to help.

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UK: 0800 023 2943
Other countries: +44 203 901 2515

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I want to make a complaint

In the first instance please contact our Card Services Team by telephone, via the number(s) provided in the User Guide supplied with the Card. This team will try to resolve your concerns over the phone in a timely manner.

Otherwise, follow our complaints procedure below:

Make a complaint

I want to dispute a transaction

If you would like to dispute a transaction, you can call the Card Services team using one of the numbers on this page and they will check the transaction details for you.

If there is a transaction that is not correct, Card Services can dispute this on your behalf.

Simply complete this dispute form and then email the completed form to LYKcomplaints@mastercard.com

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