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We’ll ensure there’s always someone there for you when you need it. Whether you’re looking for advice on how to set up your card or need to get hold of emergency cash, one of our dedicated customer service team is on hand to help.
Not happy about something?
I want to make a complaint
In the first instance please contact our Card Services Team by telephone, via the number(s) provided in the User Guide supplied with the Card. This team will try to resolve your concerns over the phone in a timely manner.
Otherwise, follow our complaints procedure below:
I want to dispute a transaction
If you would like to dispute a transaction, you can call the Card Services team using one of the numbers on this page and they will check the transaction details for you.
If there is a transaction that is not correct, Card Services can dispute this on your behalf.
All you need for the perfect holiday…
White Horse, part of the Thomas Cook Group, for all your travel insurance needs.
Off on your travels?
Order travel money, or track the rate.
Give or receive the gift of travel with Thomas Cook Gift Cards.